After an issue with an automated email not going through, we fixed the problem and emailed instructions immediately. The "few emails" were one asking for the instructions, one demanding bond back before bookabach had even made the transfer to us and another two weeks later asking us to look for a lost hat! We're quite pleased this guest won't be returning.
This is a retaliatory response to the honest feedback we gave. Yes, it was done late after further info came to light regarding power usage, which we felt was pertinent for other property owners. Before that we had simply left no feedback to reflect that the guest had paid an additional cleaning fee to remedy significant mess left. We were professional and polite throughout our correspondence, as we are with all our guests.