About ShannonClement
ShannonClement profile pic

Member since Apr 2012

Feedback
Properties

50 items of feedback

  • Great communication, prompt and easy to deal with

    claron196 100%|13x Jan 2018

  • I dealt with Ben Shannons husband and he was very helpful

    JasonMc29 100%|2x Nov 2017

  • Good communication.

    Meiko 100%|2x Apr 2017

  • Easy communication via email

    PhilipaR 100%|10x Apr 2017

  • House is really nice, but booking was really annoying first we had to ask to get instructions, then we had to ask to get bond back (to much time, wo we will not go back, if you do not mind a few mails, than everything is sweet)

    BettinaM 100%|4x Mar 2017

    After an issue with an automated email not going through, we fixed the problem and emailed instructions immediately. The "few emails" were one asking for the instructions, one demanding bond back before bookabach had even made the transfer to us and another two weeks later asking us to look for a lost hat! We're quite pleased this guest won't be returning.

    ShannonClement 98%|50x

  • Good communication. Prompthe replies to queries

    PhilL545 100%|1x Mar 2017

  • Easy to deal with, it took awhile to get the information through to me once we had booked however. Once we contacted Shannon, the information was emailed through promptly.

    SarahAk2 100%|1x Mar 2017

  • Initial access email never came through however Shannon sorted it all out immediately on our arrival .

    Geoff_Th1 100%|6x Feb 2017

  • The email correspondence was less than polite, and even after we had paid the extra fee and considered the matter settled Shannon decided, after a period of 6 months, that it was time to leave negative feedback on my account. Very odd.

    LucasN90 0%|1x Feb 2017

    This is a retaliatory response to the honest feedback we gave. Yes, it was done late after further info came to light regarding power usage, which we felt was pertinent for other property owners. Before that we had simply left no feedback to reflect that the guest had paid an additional cleaning fee to remedy significant mess left. We were professional and polite throughout our correspondence, as we are with all our guests.

    ShannonClement 98%|50x

  • quick to respond

    CraigPh5 100%|1x Feb 2017